How to Fix Office 365 Not Working on Windows 10 in Easy Steps

Written By Ashutosh Kumar Jha
Updated on December 5th, 2024

Summary: Is your Office 365 not working on Windows 10 after an updateAre you frustrated with frequent “Office 365 not responding” errors? Then you are at the right place. This blog will guide you through this problem. Also, you can restore your Office 365 manually or using the Office 365 Backup Tool.

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MS Office 365 is a cloud-based email client with productivity tools like Word, Excel, Outlook, etc. It is well-known for its compatibility and security features. Yet, it needs regular backup and updates. Otherwise, you can encounter such errors affecting your important mailbox data. Moreover, if you still find an error affecting your work, go through the blog for effective solutions. But before that, let’s understand some reasons for your problem.

Why is Office 365 Not Working on Windows 10?

There may be different reasons why Office 365 doesn’t work. Some of these are mentioned below:

Office 365 application has been outdated or the system isn’t updated to the latest version.
The files stored in Office 365 may be corrupted. That’s why, Office 365 not working on Windows 10.
There might be an Outlook data file such as (.ost) or (.pst) error causing default. You can fix OST Error 8004011d-526-80040115-0 to resolve it.
In addition, there may be some software conflicts. Thus, causing Office 365 not to open.

How to Repair Office 365 on Windows 10?

Repairing Office 365 seems a complex process. But there are different ways in which you can recover from this issue. Furthermore, these methods are discussed in detail below.

Troubleshooting Steps to Repair Office 365

The manual process involves different ways for the recovery of your Office 365. These are:

1. System Restart and Internet Connectivity

Try restarting your system again, and check that it is properly connected to the internet. Ensure that no application with glitches is running in the background. Even though, if the problem pertains reboot your system.

2. Updating System and Office 365

Another reason for ‘Microsoft Office 365 not working on Windows 10’ can be an outdated version of Office 365 or OS. If you do not regularly update the software, such issues may arise. Thus, for smooth functioning, updates are essential. Follow these steps to update and fix the error:

Updating System

Click Start on your system and search for Windows Update.
Select Windows Update Settings. The setting window will appear. Click on Check for Updates.
Check for any pending updates and install them.

Updating Office 365

Open Outlook > File.
In the file menu, click on Office Account from the side pane.
Now, select the Update option and click on Update Now.

Restart the system after updation is completed to check if the problem is resolved or else try another way.

3. Repairing your MS Office 365

If your Office 365 not working on Windows 10, try repairing it with these steps:

Click the Start menu, right-click, and select Apps & Features.
Then, scroll down to find Microsoft Office 365. Select it and click Advanced Options. Click the Repair button in the Reset menu.

To repair Office 365 online, you can also follow:

Click Start > Control Panel > Programs > Programs & Features.
In the window open, select MS Office 365 > click Change.

The change dialog box will appear. Choose the Online Repair option and click the Repair button. Restart your system to check.

If the problem still exists, reset your Office 365 or try another method.

4. Disabling Add-Ins

To check whether a faulty or unrequired add-in caused disruption and blocked the Exchange Server, follow these steps:

Press the Windows + R key and type Outlook in the run dialog box. Select the Outlook/Safe option.
The outlook will open. Click on File> Options > Select Add-Ins > click Go.
In the add-ins dialog box, uncheck all add-ins and click Ok.

Restart your Outlook in the normal mode. Ensure there is no error. Further, proceed to remove add-ins by following the given steps. This shall remove your issue of Office 365 not working on Windows 10.

5. Stopping ClickToRunSvc Service

Your Office 365 not responding Windows 10 might be due to the freezing of the ClickToRunSvc service. This generally happens when your computer has just woken up from sleep or hibernated. To recover from this just stop service by following the steps:

Go to the search bar, find Task Manager, or Press Ctrl + Alt + Delete to open it.
In the Task Manager dialog box, select the Services option, find ClickToRunSvc, right-click, and select Stop.

This will discontinue the service. You can relaunch your application to see if the problem is solved.

Best Approach- Automated Tool to Repair Office 365 on Windows 10

Even after troubleshooting many times, the problem of Office 365 not working on Windows 10 persists. Then taking a backup is the best solution. This can be done using the SysInfo Office 365 Backup Tool. It is recommended by professionals, for quick and secure fixing of Office 365.

Office 365 stores all your official and important documents, so having a backup will be beneficial in crucial times. It can prevent your files from getting misplaced. Moreover, it has various other advantages such as:

Firstly, it is compatible with all versions of the operating system.
It is a comprehensive tool to backup and restore OST and PST files.
Offers an option to remove duplicate mail, providing more space.
Also, it is user-friendly and doesn’t require any technical knowledge.
In addition, it has smart filtering options and provides different file formats to save data.

You must take a backup of Office 365 before the issue ‘Microsoft Office 365 not working on Windows 10’ affects your mailbox. Follow the steps:

Download and install the tool on your system. Run it as an administrator.
Click on Backup > Continue. Choose Authentication mode, enter your details, check the box Assign Impersonation, and click Sign-in.
Select the User and Mailbox type and click on Next.
Now, choose the file and folder to backup from the tree hierarchy and click Next.src=”https://www.recoveryandmanagement.com/wp-content/uploads/2024/07/step-8.png” alt=”Office 365 Backup Tool Step 4″ width=”437″ height=”300″>
Subsequently, you can select any file format or email client as your backup saving format. Let’s say we choose the PST format. Specify the destination path and click Next.
Later, select the optional filters and click Next. Finally, hit the Convert button.

Conclusion

Office 365 is essential for all individuals either for personal or professional work. This blog thus provided solutions to repair the issue of Office 365 not working on Windows 10. Using, the manual method you can fix your errors but it will take time. Therefore, a professional tool is recommended. It will quickly and efficiently sort the issues. Thus, resolving any unfortunate event and protecting all your files.

Frequently Asked Questions

Q. What to do when Outlook 365 is not responding?

Ans- When your Outlook 365 stops responding, follow the given steps to backup mailbox data:
1. Install the Office 365 Backup Tool on the system and run it.
2. Click on Backup > Continue.
3. Choose Use Modern Authentication > Enter your Office 365 ID > select Assign Impersonation(if needed), and Sign In.
4. Next, choose the User Mailbox you want to take a backup from and click Next.
5. Select the file and folder from the tree hierarchy and click Next.
6. Further, choose PST format for backup. Apply given filters as needed.
7. Once you are done selecting features, tap Convert to proceed.

About The Author:

Ashutosh Kumar Jha

As a content writer with a strong focus on Email Migration, Data Recovery, Email Backup, and File Management, I bring over five years of professional experience. My passion lies in exploring the latest advancements and techniques within these domains, driven by a constant excitement for emerging technologies.