Outlook Shared Mailbox Not Updating Automatically – How to Fix

Shared Mailbox is a mailbox that various users can read/view and send email messages. Such mailboxes also offer a calendar, permitting several users to view and schedule work shifts or vacation times. However, the ‘Outlook shared mailbox not updating’ error is not a big issue. Sometimes, your OST files are oversize, or there may be an internet problem. This write-up will discuss various procedures to fix Outlook shared mailbox does not update automatically. But before moving ahead, we will learn the possible reasons for causing this issue.
 

• Synchronization interruption
• Conflicting Antivirus Software
• A damaged OST data file
• A Microsft Outlook application installation issue
• Turn off Auto Update Features
• MS Outlook losses connection to Microsoft Exchange Server

Here are some possible reasons for causing Outlook shared inbox not updating errors. Now, we will mention various to resolve such an issue.

How to Fix Outlook Shared Mailbox Not Updating Problem?

There are several possible ways to resolve such a problem. Follow the given methods to get rid of an issue.

1. Remove Corruption from your MS Outlook Profile
2. Configure Shared Mailbox Manually
3. Enable Auto Synchronization
4. Turn Off the Download shared folders
5. Reconnect Your Shared Mailbox
6. Recreate OST file

Further, we will elaborate on each method in detail.

Solution 1: Remove Corruption From Your MS Outlook Profile

• Hold the Windows + R keys simultaneously to open the Run dialog box.
• After that, input regedit > OK button.
• Go to the following path: Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Profiles.
• Then, click the Edit button and select Find.
• Navigate to the registry key, 0102663e.
• Now, right-click on the desired registry key and select Delete.
• In the end, exit the Registry Editor and open MS Outlook again.

It will help users to resolve Outlook shared mailbox does not update automatically error.

Solution 2: Configure Shared Mailbox Manually

• Open the Microsoft Outlook application on your local system.
• Afterwards, go to the Send/Receive tab > Update Folder option.
• Wait for a while to finish the synchronization process.

Solution 3: Enable Auto Synchronization

• First, launch the MS Outlook application on your local computer.
• After that, proceed towards the File tab > Options.
• Then, go to the Advanced tab and choose Send Immediately when connected option under the Send and Receive section.
• Now, click the Send/Receive button > Perform an automatic send/receive when exiting option > Close button.
• In the end, click OK > restart the Outlook application.

The above method will help you to fix Outlook Shared Mailbox not updating problem.

Solution 4: Turn Off the Download Shared Folders

• First, open the Outlook application on your device.
• In the top-left corner, go to the File tab.
• Choose Account Settings > Account Settings.
• After that, proceed to the Data Files tab.
• Then, select the OST data file where the Shared Mailbox created > Settings button.
• Now, move to the Advanced tab and deselect Download shared folders.
• In the end, click the Apply button.

It will directly configure with Microsoft Exchange Server rather than a local cache file.

Solution 5: Reconnect Your Shared Mailbox

If the shared mailbox not updating due to glitches or bugs, you can delete the shared mailbox and re-ad to your Outlook account.

To Remove The Shared Mailbox –

• First, go to the Search Bar and search Control Panel.
• After that, select View By as Large Icons > Mail option > Email Accounts button.
• Then, select your desired account > Change button > More Settings.
• Proceed to the Advanced tab, select Shared Mailbox > Remove button > OK.

To Add The Shared Mailbox –

• Open MS Outlook on your local screen.
• Then, click the File Tab > Account Settings > Account Settings.
• After that, select your desired account > Change button > More Settings.
• Go to the Advanced Tab > Add button > input Shared Mailbox Name > OK button.

To Provide Delegate Access to The Shared Mailbox For Another user –

• Open MS Outlook on your local screen.
• Then, click the File Tab > Account Settings > Delegate Access > Add button.
• After that, select the user you wish to share the mailbox > Go button.
• Now, choose the User Name > Add > OK button.
• Here, select the Editor you want to give full access to > OK button.
• Afterwards, move to the Home tab > right-click the Shared Mailbox > Data File Properties option.
• Proceed to the Permissions tab and choose Full Details under the Read section > All in the Delete items > Folder visible in the Other.
• In the end, click the Apply > OK button.

Solution 6: Recreate The OST File

• Open MS Outlook on your local screen.
• Then, click the File Tab > Account Settings > Account Settings.
• After that, proceed to the Data Files tab.
• Here, select the desired shared mailbox OST file > Open File Location.
• Navigate the OST file to a different path and close MS Outlook.
• In the end, open Microsoft Outlook again.

We have mentioned all the possible ways to resolve Outlook shared Mailbox not updating issue. You can check them out. If the above solutions are not working properly, it simply indicates that you have corrupted OST files. If you want to repair your damaged OST file, opt for the Sysinfo OST Recovery Tool. It helps to recover maximum corruption from your inaccessible OST files.

Final Words

Now, the time has come to wind up the entire blog. We have gone through various topics and hope you got your answer. First, we mentioned several reasons for causing Outlook Shared Mailbox Not Updating errors. After that, we discussed numerous ways to resolve such an issue. Moreover, you can read the other blog to resolve the Microsoft Outlook stuck on loading profile issue.

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